WORKBOOK COMPARE PRO SUPPORT POLICY — PRE-RELEASE DRAFT

Version 0.9.14 is a release-candidate preparation build. Support is provided on a
reasonable-effort basis and does not include a guaranteed response or resolution
time unless a separate written agreement says otherwise.

When requesting help, include the Workbook Compare Pro version, Windows version,
a description of the action, and—when requested—the locally generated diagnostic
report. Never send confidential workbooks or the owner private licensing key.
Do not include a complete customer license code unless the provider specifically
requests it through a trusted support channel.

A machine-bound license can be moved to a replacement computer. On the old
computer, choose Release this computer and send the transfer receipt to the
provider with the replacement computer's Installation ID. The provider will
verify the receipt against the original sales record before issuing a new code.
After release, the old computer cannot return to the trial. A different license
code is required before comparisons can run there again.
If the old computer is lost or unusable, the provider may handle the request as
an exception. There is no self-service activation server in the initial offline
licensing system.

Before public sale, add the provider's support email or website, expected response
window, supported release policy, refund process, and any paid support terms.